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Customer Story • Furniture & Space Design
Brock Contract Services • Raleigh, NC • commercial flooring contractor
"Who do you call at Amazon?"
With the national giants, there is rarely anyone to call. Alix Hock has plenty of options, and she still calls Kennedy, where a real person picks up and gets her a quick answer, at prices that hold their own with the nationals.
The lobby at Brock Contract Services in Raleigh
Customer
Brock Contract Services
Sector
Construction • Commercial flooring
Location
Raleigh, NC
Interviewee
Alix Hock, Director of Pre-Construction
Project
Furniture for the company move and ongoing expansion, plus a design center
Furniture
Lounge and reception seating, design-center tables and stools, and conference room furniture
Also through Kennedy
Office and breakroom supplies, paper
Account team
Sarah Clayton (rep)
The Challenge
She could pick anyone. She knows the difference.
Brock Contract Services is a large and growing commercial flooring company in Raleigh. Alix Hock is its director of pre-construction, working the front end of the bidding process between the sales and estimating teams.
She also knows Kennedy from the inside. Before Brock, Alix spent about six years at Kennedy in sales, including furniture work, and she handled Brock's own furniture when the company moved into its current building. Today she sits on the buying side, and she keeps choosing the same partner.
The Solution
A partner that fits how Brock works.
When Brock moved from its old building down the street to its current headquarters, Kennedy handled the furniture for the whole space. As Brock added office area, the same furniture line could be extended, so new rooms matched what was already there. Kennedy also helped plan and specify the company's design center, a higher-end space where Brock meets its own clients and works alongside architects and designers on commercial flooring projects.
"We've had designers come in to meet about flooring, and they love the furniture. They ask where we got it, and we get to say Kennedy Office."
Over time the relationship widened well beyond a single project. Alix is the point of contact for office and breakroom supplies and for furniture needs across the campus, and she sends as much as she can to Kennedy: furniture, supplies, paper, and most recently coffee. One accountable partner keeps things consistent and keeps her life simple.
Built to reorder
Turnkey packages, so no one has to start over.
For a company that keeps adding rooms and workstations, Kennedy built a set of turnkey furniture packages configured to Brock's standards. When Brock sets up a new room or adds a workstation, no one has to redesign anything. They order the package, and it gets installed. As needs change, Kennedy works with them to configure custom systems to match. It is one more way Kennedy molds to how a customer actually works, instead of asking the customer to adapt.
"We've been able to add to it as we keep adding office space, so it's nice to keep that consistent."
"They're missing out by being driven only by price. They're missing out on a whole lot more."
Alix HockDirector of Pre-Construction • Brock Contract ServicesThe Results
Easy to reach, and easy to keep choosing.
The relationship keeps widening because the basics are right. Brock can reach a real person at Kennedy and get a quick answer, which Alix does not take for granted after years in the industry. The recommendations are trusted, the local partnership holds, and when a new need comes up, from another room of furniture to better coffee, Kennedy is the first call. Even the delivery drivers have built relationships of their own, and Brock's front desk knows them by name.
"I know that I can email or call Sarah or whoever and get a pretty quick response."
"I would recommend them, and I'd tell people all the reasons I use them: local, easy access to actual people, and great value."
The Space
See it for yourself.
Brock Contract Services, Raleigh. Furnished and installed by Kennedy. Photos provided by Brock Contract Services.
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